Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

Currently we are shipping using CanadaPost Expedited to Canada and USA. Xpress Post can be requested at an additional cost.

How Long Will it Take To Get My Package?

Depending on your location, 1-5 business days within Canada and up to 1-2 weeks for the USA

How Do I Track My Order?

Click on ‘Track my order’ in the top right corner, then enter your order ID and email.

How Should I to Contact if I Have Any Questions?

Please email us at, and we will try to get back to you within 1-3 business days.

Do I Need an Account to Place an Order?

Absolutely not! You can checkout as a guest as well.

Zero Waste Shop